Losing business due to broken scheduling system

My wife and I own a HVAC repair business.

  • We have owned the supplier and been open for business since 2015.

Things were slow in the beginning, but our company has picked up in the last several years! A couple of years ago, we decided to hire a graphic designer to create an online website for our supplier. This unquestionably boosted our sales and our presence in the community. The graphic designer manages our website and handles all of the upgrades and swings. We have never experienced a lot of trouble with the website until recently. We have had one problem after another and a lot of swings have been necessary. This week, the only scheduling plan was down all day. We normally receive about twenty or thirty appointment calls on a Saturday day. We didn’t have a one appointment scheduled and I thought that was strange, my wife suggested that we check the website. The online scheduling plan wasn’t working at all. In fact, that page was a broken link. I right away contacted the graphic designer and left a message on her cell phone. I also sent a text to the woman. A couple hours later, she finally returned our call and fixed the website problems. A day or 2 later, the same problem occurred again. Two separate clients called to complain about the website. I’m not sure why we are having concerns with the online HVAC website, but I hope the designer can figure out a way to repair it. Both of us are losing business left and right when our clients can’t schedule services online.


a/c install