Something is broken with our new online scheduling system

My partner and I own an HVAC service business.

We have owned the supplier and been open for business since 2015.

Things were slow in the beginning, but business has picked up in the last multiple years. Years ago, we decided to hire a graphic designer to create an online website for our supplier. This actually boosted our sales and our presence in the community. The graphic designer manages our website and handles all of the updates and variations. We have never experienced a lot of trouble with the website until recently. We have had one problem after another and a lot of changes have been necessary. This week, the only scheduling plan was down all morning. We normally receive about twenty or thirty appointment calls on a Sunday morning. We did not have even one appointment tied up and I thought that was strange, and my partner recommended that we check the website. The online scheduling plan wasn’t working at all, in fact, that page was a broken link. I immediately contacted the graphic designer and left a message on his cell phone. I also sent a text to the guy. A couple minutes later, he finally returned our call and fixed the website issues. A morning or so later, the same problem occurred again. Two separate clients called to complain about the website. I’m not sure why we are having problems with the online HVAC website, although I hope the designer can figure out a way to service it. We are losing business left and right when our clients cannot schedule services online.



a/c products