My wife and I own an HVAC repair business.
We have owned the company and been open for business since 2015.
Things were slow in the beginning, but business has picked up in the last three years. A couple of years ago, we decided to hire a graphic designer to create an online website for our company. This really boosted our sales and our presence in the community. The graphic designer manages our website and handles all of the updates and changes. We have never experienced a lot of trouble with the website until recently. We have had one problem after another and a lot of changes have been necessary. This week, the only scheduling system was down all morning. We normally receive about twenty or thirty appointment calls on a Monday morning. We didn’t have a single appointment scheduled and I thought that was strange. My wife suggested that we check the website. The online scheduling system wasn’t working at all. In fact, that page was a broken link. I immediately contacted the graphic designer and left a message on his cell phone. I also sent an email to the guy. A couple hours later, he finally returned my call and fixed the website problems. A day or two later, the same problem occurred again. Two separate customers called to complain about the website. I’m not sure why we are having issues with the online HVAC website, but I hope the designer can figure out a way to fix it. We are losing business right and left when our customers can’t schedule services online.