When you run a business, you have to keep up with billing.
Even though all of our residential clients have to spend money for services upfront, many of the commercial Heating, Ventilation, & A/C clients have accounts with our business, but some of the Heating, Ventilation, & A/C accounts have seriously high balances; One of our largest clients is a 600 component home community.
The home buildings are almost 50 years aged & they always have problems with the heating & air conditioner. The management company refuses to hire a certified worker to keep on staff at all times, so they have to call us anytime there is an issue that requires a certified Heating, Ventilation, & A/C professional. The company managed to run up $10,000 worth of bills in the first many weeks. I noticed the company had not made a payment at all in 90 days. I sent many notices to the company & I finally decided to call. I don’t care for to hassle our clients for payment, but it had been some time since the last repair & I thought it was important to catch up with the customer. The director of the home building told me that she never gained a single bill from us. I didn’t guess her until both of us verified the address & I found out that both of us had the wrong ZIP code listed. The person particularly didn’t acquire any of the bills that both of us sent. I told her the balance of the account & she agreed to spend money 25% upfront until she gained one of the bills. That was the first time I had the wrong zip code on an account & it turned out to be a big error.