Trying to get my HVAC website working again

My partner and I own a heating and air conditioning repair business, we have owned the supplier and have been open for business since 2015. Things were slow in the start, however the company has picked up in the last several years! Not that many years ago, we decided to hire a graphic designer to create an online website for our supplier. This entirely boosted our sales and our presence in the community. The graphic designer manages our website and handles all of the updates and changes. We have never experienced a lot of trouble with the website until recently. We have had one problem after another and a lot of changes have been necessary. This week, the only scheduling plan was down all afternoon! We normally receive about twenty or thirty appointment calls on a Monday afternoon. We didn’t have a single appointment scheduled and I thought that was strange, then my partner suggested we check the website. The online scheduling plan wasn’t working at all, in fact, that page was a broken link. I immediately contacted the graphic designer and left a message on his cell phone. I also sent a text to the guy! A couple hours later, he finally returned our call and fixed the website issues. A afternoon or so later, the same problem occurred again. Two separate shoppers called to complain about the website. I’m not sure why we are having problems with the online heating plus air conditioning website, but I hope the designer can figure out a way to repair it. We are losing business left and right when our shoppers can’t schedule services online.

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